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How do I use the Beacon AI Helper? 

The Beacon AI Helper is your buddy with all the answers when you're feeling stumped. Ask it anything (hopefully relevant) and it will pour over all of our documentation to come up with the best answer to your question. 

To Get Started with Helper: 

  1. Click on the Beacon AI button in the Navigation menu
  2. Select the option for 24/7 Chat
  3. Type your question into the prompt field and click search. Helper will look for an answer to your question and will compile the best possible solution from the information available. If you aren't getting the answers you need, consider adjusting how your question is worded, and adding more context. If you still don't get what you need, feel free to reach out to support@connectsx.com for help. 
  4. Next to each step or bullet point, you may expand the arrow to view which resource the information was pulled from and read the source material.
  5. Scroll all the way to the bottom of the screen to view a basic search of the knowledge base using your question as a prompt.