The forgot password link isn't working for me, what should I do? 

If you're having an issue with the forgot password link, it may be due to a known issue with certain operating systems. 

Please try to copy the link and paste it into your browser to see if that works. It should bring you to the page to enter your new password. 

We urge you to try this fix particularly on mobile devices. 

If the password link is still not working for you, please submit a ticket and be sure to include:

• a thorough description of your issue so we can reproduce it,
• describe any actions you've taken to try to resolve it,
• any error messages you've received, and
• any screen shots or video you can provide.